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Shipping & Returns
The delivery charge is automatically calculated at the shopping cart, based on the total weight of the items you are ordering and the delivery destination. We advise ordering everything you need in one go to avoid incurring 2 delivery charges. If you order everything in one go, and we then realise we need to do 2 separate deliveries, you will not be charged twice. This commonly occurs with ceremony booklets which are usually not ready at the same time as everything else. Please see rate table below.
If you choose Standard Post as your delivery option, the parcel will not be tracked and not insured. This means that if parcel is lost, damaged or stolen, there is nothing that can be done. If the postal office has any problems delivering your parcel you will not be contacted by telephone but they may leave a slip in your letterbox with further information.
We don't deliver the goods ourselves, we contract an independent courier company to deliver all the stationery on our behalf. So we are sorry but we cannot guarantee a specific time or day of delivery. You are welcome to track the parcel on-line. Please allow plenty of time to place your order before your wedding. If you are in the "Rest of World' and would like to know the dlivery time, please email us with your location.
Once you have approved your stationery, we will send you an approximate dispatch date. On the day of dispatch we will send you an official shipment email which includes details of the courier company and tracking number, so that you can follow your parcel on-line.
Supplying an Address & Contact Number
Your shipping address should be decided at the time of ordering, however you can edit this later in the 'Address Book' in your Account settings. If you are going to change your shipping address please so as soon as possible prior to dispatch. Someone should be available to sign for the parcel at the delivery address. Deliveries may be between 9am and 5pm Monday to Friday. As such a work or business address is preferred. If supplying a work address, please note that parcels may be signed for at the reception. If you are giving a house address, please be aware that the courier may call beforehand to make sure there is somebody home, if that call is not answered he might not deliver the parcel. If you do not receive your delivery when you expect it, you should contact the courier company directly for further information.
Signing for the Parcel
The courier will not look for you specifically at the address and will take a signature from reception, security etc. If there is nobody present at that address on the delivery day, the courier will leave a notice of attempted delivery at the address. The notice will either instruct you to pick up the parcel at their depot and/or will inform you that they will attempt to deliver again at a time of their choosing. The courier is within their rights to leave the parcel with a neighboring business or house.
All parcels leave Love Letters in perfect condition. Once the goods leave our premises we are no longer responsible for their safety. HOWEVER if any of your stationery is damaged in transit, we will replace the items in question provided we are notified and they are returned to us within 7 days of receiving them.
Stress Free Deliveries
We will supply our courier with your telephone number so that they can contact you should they have any queries about the delivery address. Please help your delivery to run smoothly by ensuring that you are contactable at all times and keep us updated of any specific directions, particular contact people etc.
Our table of delivery rates is based as follows (all delivery prices inculde sales tax):
|Ireland||Any||€0.00||Any||Collection||n/a||n/a||n/a||on a pre-arranged day|
|IRE (inc. NI)||0-100g||€1.25||Large Letter||Standard Post||No||No||An Post||1/2 Days|
|IRE (inc. NI)||101-700g+||€9||Parcel||Courier Delivery||Yes||Yes||Fastway||2 Days|
|UK||0-100g||€1.95||Large Letter||Standard Post||No||No||An Post||2/4 Days|
|UK||100-250g||€3.60||Large Letter||Standard Post||No||No||An Post||2/4 Days|
|UK||250-500g||€5.80||Packet||Standard Post||No||No||An Post||2/4 Days|
|UK||0-100g||€8.80||Packet||Registered Post||Yes||Yes||An Post||3/5 Days|
|UK||100-250g||€9.80||Packet||Registered Post||Yes||Yes||An Post||3/5 Days|
|UK||250-500g||€10.80||Packet||Registered Post||Yes||Yes||An Post||3/5 Days|
|UK||500-700g||€13.30||Packet||Registered Post||Yes||Yes||An Post||3/5 Days|
|UK||700g-12kg||€19.50||Parcel||Courier Delivery||Yes||Yes||Fastway||3 Days|
|Rest of World||0-100g||€8.80||Packet||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||100-250g||€8.80||Packet||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||250-500g||€9.80||Packet||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||500-700g||€16.55||Packet||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||700g-1kg||€30.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||1-1.5kg||€35.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||1.5-2kg||€37.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||2-2.5kg||€41.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||2.5-3kg||€45.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||3-3.5kg||€51.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||3.5-4kg||€55.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||4-4.5kg||€60.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||4.5-5kg||€65.50||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||5-6kg||€66||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||6-7kg||€67||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||7-8kg||€68||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||8-9kg||€69||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||9-10kg||€70||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||10-11kg||€71||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
|Rest of World||11-12kg||€72||Parcel||Registered Post||Yes||Yes||An Post||depends on destination|
These prices are correct at 29.01.15. They are shown here including Irish VAT. Delivery prices may vary slightly depending on exchange rates.The price at the checkout is the most up to date and accurate quote.
If your delivery destination is outside the EU, your parcel may be subject to customs duty which is payable upon the parcels arrival in your country.