Ordering
To order we require that the you fill out the online order form on our website. If you cannot for any reason fill out the online order form, you may place your order at our studio or over the phone. Please note that the proofing process is done online or via email.
Payment
When you first place your order online, you can choose to either pay the full amount or just 50%. If you choose to pay only 50%, the final 50% will be automatically deducted from your credit/debit card exactley 4 weeks from the time of the first payment. You will be notified of this at the time of ordering but not again. This will occur regardless of the stationery being completed or not. If your order is ready or even partially complete before 4 weeks we will take the balance at that time. Your proofs will not be typeset until after your first 50% payment has been received by us. Without exception, deliveries will not be dispatched unless the balance of your invoice has been paid in full, regardless of any items which are outstanding due to lack of content being provided by the client.We accept Laser, Visa & MasterCard payments. Cash payments may be made in person at our office. We regret that we do not accept cheque or postal orders.
Changing your OrderIf you decide you require more of any particular item before you have signed off, you can do so by emailing us, you must also make note of your final quantities on your confirmation form. If you decide you require more after you sign off or after you have received you inital batch, please note that there is a minimum order of 10 for re-prints.
Making Changes to Proofs
We will email your proofs during the following working day after you have ordered (provided you submitted your order prior to 3.00p.m. Monday - Thursday).You are permitted to submit 2 free rounds of changes to the proofs after which you will be charged a typesetting fee of
€5.00 per round of changes per proof. This must be paid in full at the time of submitting the change. To make a change to a proof, you must email
type@loveletters.ie outlining what those changes are. (Please do not call or post back proofs with handwritten instructions) We will email your updated proof during the following working day after you have submitted the change (provided you submitted your changes prior to 3.00p.m. Monday - Thursday). We do not accept changes/typesetting instructions sent to us via email, post, fax or via the telephone.
Printed Order of Service BookletsAll clients who have ordered printed Catholic Mass Booklets may use our online booklet generator. All other types of printed booklets will be emailed sample text in a word document which you can edit to your liking and send back for typesetting. Access to the booklet generator & sample word documents will be given only after the 50% deposit has been paid. Once the information has been submitted we will email you a proof within 48 working hours. If you have not recieved a proof within that timeframe assume that the form was not sumbitted properly. In this case we ask you to inform us of the error as we have no other way of knowing. Text must be submitted no later than 6 weeks prior to the wedding day or 6 weeks prior to when the booklets are needed (if you are travelling abroad etc.) You are permitted to submit 1 free round of changes to the proof after which you will be charged a typesetting fee of €5.00 per round of changes. This must be paid in full at the time of submitting the changes. As booklets are more complex and are printed closer to the wedding, we appeal to all clients to only make 1 round of changes so we can print then in time. To make a change to a proof, you must email type@loveletters.ie outlining what those changes are. (Please do not call or post back proofs with handwritten instructions). We will email your updated proof during the following working day after you have submitted the changes (provided you submitted your changes prior to 3.00p.m. Monday - Thursday). We do not accept changes/typesetting instructions sent to us via email, post, fax or via the telephone.
Approving your Proofs
It is the client's absolute responsibility to thoroughly check the details of their wedding stationery proofs to make sure all the wording and layout is correct. Your order will not begin production until we have received your approval. To approve your stationery you must print out the final proof and sign your name in the box provided. We cannot accept proofs fax. No further text changes to stationery are allowed after Love Letters receives your approval. If it is the case that text changes must occur again after you have given approval, an administration fee of
€50 will be charged, this service can only be implemented within 24 hours of initial approval. We reserve the right not to offer this service at our discretion.
Minimun Quantities
Please note that there is a minimum order of 10 for all stationery items with the exception of Order of Service booklets which have a minimum order quantity of 30.
Self Assembly Stationery
By opting for the Self-Assembly option, you are forgoing our normal service and only buying the raw materials. You will not have access to our typesetters, printers or craft workers. While we do supply templates and instructions, we cannot do the work for you. We cannot solve or support technical issues with your home pc and printer. We strongly advise that you think carefully about your skill level, how much time you have available to complete the project and most importantly that you test your printer to see if it is up to the job of printing on cards in non-standard sizes. Our papers are only guarenteed for laser printing, not inkjet. If having bought the materials you find that you are unable to complete the stationery for whatever reason, we cannot offer a refund. Instead you can upgrade to our fully made service by paying the difference in price and returning the papers to us. If the production manager finds that the cards have been damaged and we are unable to use them, you will be charged again for the relevant parts.
Time Scales
Please note that all orders from the Stylish & Sumptuous categories, regardless of quantity and without exceptions, take 28 days to complete from the time of Love Letters receiving the initial deposit & signed proofs. As we only dispatch on Wednesdays, your order will take 28 days plus the number of days until the following delivery day. If you require more quantities of an item after the time of initial order, please note that these extras will be treated as a new order and will take a further 28 days to complete. (Self-assembly orders are completed within 1 week and Simple catagory stationery take 2 weeks.) We offer an express service if required. The express service price is based on the overtime necessary to complete the order in a faster timescale. We reserve the right not to offer the express service at our discretion.
Pricing
Price lists are subject to change without prior notice. Quotes issued are valid for 1 month only. It is our policy not to give discounts as we provide other complimentary services on all orders such as typ setting of proofs, custom ribbon colours etc.
Quality
Our stationery is produced to the highest standards. As our stationery is handmade, small variations may occur. Should you have a complaint about the quality, the items in question must be sent back to us at your expense. We will review the items in question to determine the cause of the damage. If you do not inform us of any issues within 24 hours of receiving goods, we cannot accept any responsibility. We cannot accept responsibility for goods damaged in transit. Love Letters cannot be held responsible for errors made in print which are also in error on approved proofs. All stationery is counted and checked by 2 members of staff prior to dispatch. Every single item is logged. As such we do not accept claims of incorrect quantities. Love Letters will review any problems and take appropriate action to resolve the issue, provided these stipulations are adhered to.
Delivery Day
All deliveries arrive with clients on Thursdays, if not Fridays of each week only. You will be informed of the exact date via email and by text message, only once we receive your approval of your proofs. This date is guarenteed and will not change (Unless the final deposit has not been paid). On the day od dispatch, you will receive another email which will contain a tracking number and courier contact details.
Collection Day
We offer a facility for clients to collect their stationery on Saturdays between 10am & 4pm. For security reasons we do not allow friends, couriers or taxi drivers to collect stationery from our studio without prior consent from the manager. You will be informed of the exact collection date via email and by text message, only once we receive your approval of your proofs.
Specifying a Delivery Time
Please understand that we do not deliver the goods ourselves, we contract an independent courier company to deliver all the stationery on our behalf. Therefore we
cannot guarantee a specific time or day of delivery. You are welcome to track the parcel on-line.
Suppling an Address & Contact NumberThe nominated address for delivery should be decided at the time of ordering. You must supply a valid name and address for delivery, where someone will be present to sign for it between 9am and 5pm. A work or business address is preferred. If supplying a work address, please note that parcels may be left & signed for at the reception. A contact number for that business must also be supplied.
If you are giving a house address, please be aware that you are greatly increasing the chances of a failed delivery. A contact number and name for that house must also be supplied. In most home delivery cases the courier will call beforehand to make sure there is somebody home, if that call is not answered he will not deliver the parcel. If you do not receive your delivery when you expect it, you should contact the courier company for further information.
Signing for the Parcel
The courier will not look for you specifically at the address and will take a signature from reception, security etc. If there is nobody present at that address on the delivery day, the courier will leave a notice of attempted delivery at the address. The notice will either instruct you to pick up the parcel at their depot and/or will inform you that they will attempt to deliver again at a time of their choosing. The courier is within their rights to leave the parcel with a neighbouring business or house.
Fragile Goods
Goods are delivered at the customer’s risk. All parcels leave Love Letters in perfect condition; all of our stationery is sent as “Fragile” which means our courier promises to handle it with care. Once the goods leave our premises we are no longer responsible for their safety. If for any reason the parcel is damaged in transit, please contact the courier company immediately to take the issue up with them. You may also contact Love Letters to inform us of any damaged parcels, however we cannot replace or refund goods damaged in transit.
Stress Free Deliveries
We will supply our courier with your telephone number so that they can contact you should they have any queries about the delivery address. Please help your delivery to run smoothly by ensuring that you are contactable at all times and keep us updated of any specific directions, particular contact people etc. Thank You.
Delivery Terms & Conditions
1. Delivery times are indicated as accurately as possible, however they are contingent upon Love Letters production capacities. Delivery time over runs are not subject to compensations, deductions or cancellation of orders currently being processed. However in the event that for any reason other than act of God, the product has not been delivered 1 month after the promised delivery date, the sale may be cancelled at the request of either party. The buyer may obtain a refund on amounts paid in advance on such orders but may make no such claim for any compensation or damages. In any event delivery may soley be made provided the buyer has fulfilled all of it’s obligations towards Love Letters. 2. Transfer of Risk - Quality controls at Love Letters ensure all parcels are dispatched in good condition. Dispatch is deemed made at Love Letters studio at 6 Abbey Business Park, Baldoyle Industrial Estate, Dublin 13, Ireland. In any event products travel at the risk of the buyer whose responsibility it is to have any damage or loss officially recorded and to confirm it’s reservations with the carrier within the duly prescribed times and in compliance with prescribed practice. It is the buyers responsibility to take out any and all insurance covering the risk of loss of deterioration of products.